Privacy Policy

1. Who We Are

This Privacy Policy applies to Dublin Heavy Duty Towing Services ("we," "us," or "our"), operating the website at dublinheavydutytowing.com. We provide towing and roadside assistance services in Dublin, California and the surrounding Tri-Valley region. If you have any questions about this policy, you can reach us at hi@dublinheavydutytowing.com.

2. Information We Collect

We collect information in two ways: information you give us directly and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form, request a quote, or call us, you may provide your name, phone number, email address, service address, and details about your vehicle or towing request. We use this information only to respond to your inquiry and provide the services you requested.

Information Collected Automatically

Our website may collect standard website analytics data, including your IP address, browser type, pages visited, time spent on pages, and the referring URL. This data is collected through cookies and third-party analytics tools such as Google Analytics. This information helps us understand how visitors use our site so we can improve it.

3. Cookies

Our website uses cookies - small text files stored on your device - to improve your browsing experience and collect analytics data. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality. We do not use cookies to track you across other websites or sell your data to advertisers.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule appointments
• Provide towing and roadside assistance services
• Send follow-up communications related to your request
• Improve our website and better understand our visitors
• Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. How We Share Your Information

We share your information only in limited circumstances:

• Service providers: We may share information with trusted third-party vendors who help us operate our website or business (such as our contact form provider), under confidentiality agreements.
• Legal requirements: We may disclose information if required by law, regulation, court order, or to protect the rights and safety of our company or others.
• Business transfers: If our business is sold or merged, customer information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship plus a reasonable period afterward for legal and recordkeeping purposes. Contact form submissions are retained for up to 3 years unless you request deletion.

7. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information
• Opt out of certain types of data processing

To exercise any of these rights, contact us at hi@dublinheavydutytowing.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any change constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: